UNIT CMI 502: Evaluate the use of a minimum of TWO (2) theoretical models for developing, managing and leading teams. Discuss practical approaches for effective team management and leadership. Analyse strategies for managing team leaders. Develop approaches to respond to the challenges of managing and leading multiple and remote teams.
Assessment Brief: Developing, Managing and Leading Individuals and
Teams to Achieve Success
» KEY INFORMATION FOR LEARNERS
Each task in this assessment brief has been developed to enable you to evidence achievement of the learning
outcomes and assessment criteria for CMI 502: Developing, Managing and Leading Individuals and Teams to
Achieve Success. Each of the assessment criteria must gain a pass outcome for you to successfully achieve the
unit.
Preparation for the assessment
• Before you begin the assessment brief please read the CMI 502 unit specifications thoroughly as only the
content related to the achievement of the assessment criteria will be assessed.
• Research the topics being assessed. Suggested reading/web resources are provided on the CMI 502 unit
specification. Your tutor may signpost you to relevant resources. Additionally, you may access excellent online
resources at ManagementDirect https://members.md.cmi.org.uk.
• If you are enrolled on the Trailblazer Apprenticeship programme you are encouraged to review the
Apprenticeship Standard for Operations/Departmental Manager.
Completing the assessment brief
• The assessment brief contains a series of tasks which are clearly referenced to the relevant assessment
criteria and indicative content.
• Refer to the Assessment Guidance Table at the end of the assessment brief which outlines the requirements
for a Pass or Refer.
• Evidence must be provided in the evidence booklet. Additional work based evidence such as plans or
documentation (which has been referred to within the main text) should be included at the end of the booklet
marked ‘Work Based Evidence’. Appendices are not a requirement of this assessment brief. If appendices are
included these will not be marked or moderated by the CMI.
• Work based evidence must be accompanied by a supporting statement in the learner evidence box, to explain
the link to the assessment criteria. Work based evidence (where required by the task) must not exceed SIX (6)
pages. Files embedded in the booklet must not exceed 10MB.
• The evidence booklet must be completed in a professional manner (e.g. applying business conventions for
writing formal reports) and by using Microsoft Word, Rich Text Format or another compatible software
programme and not in a PDF format.
• An appropriate referencing system (such as Harvard Referencing) must be used to ensure the original
source(s) of quotations or models can be verified.
• Finally, you must sign the Learner Authenticity statement (an electronic signature is accepted).
Learner support
For information regarding policies and procedures for assessment (e.g. special assessment arrangements, learner
support, appeals, complaints, certification, confidentiality, plagiarism) you should contact your tutor or Centre
manager and refer to the CMI Level 5 in Management and Leadership syllabus.
CMI 502 Page 2 of 7 Version 1
» INTRODUCING ASSESSMENT BRIEF CMI 502
Assessment brief CMI 502 has been designed to enable learners to evidence their ability to lead individuals and
teams to success. The assessment focuses on the theoretical and practical approaches to developing, leading, and
managing teams as well as the knowledge and skills required to evaluate team capabilities, analyse recruitment
processes, staff selection and learning and development activities.
On successful completion of the assessment the manager will appreciate how individuals and teams can be
supported, motivated and inspired to exceed expectations.
» ASSESSMENT TASKS AND WORD COUNT
Assessment brief 502 features the following assessment tasks. Further detail is provided against each assessment
task within the brief.
The written word, however generated and recorded, is still expected to form the majority of assessable work
produced by Learners at Level 5. The amount and volume of work for this unit should be broadly comparable to a
word count of 3500-4000 words within a margin of +/-10%. The excessive use of word count is not grounds for
referral, however the CMI reserve the right to return work to the Centre for editing and resubmission by the
Learner.
The following are excluded from inclusion in word count, if used and not required by the assessment brief: an
introduction to a job role, organisation or department; index or contents pages; headings and sub headings;
diagrams, charts and graphs; reference list or bibliography; reflective statement drawn from undertaking the
assignment and how this has impacted on the learner’s work. Please see the CMI Assessment Guidance Policy for
further guidance.
CMI 502 Page 4 of 7 Version 1
» APPROACHES TO DEVELOPING, MANAGING AND LEADING TEAMS
Understanding approaches to developing, managing and leading teams is an essential management skill.
Managers must have a thorough understanding of theoretical models for developing, managing and leading teams
to be effective in their role. This needs to be complimented by the ability to practically apply theoretical approaches
in the workplace, specifically when managing team leaders and multiple and remote teams.
» TASK 1
You are required to write a report entitled ‘The approaches to developing, managing and leading teams’.
To complete the report you are required to:
i.
Guidance for completion of Task 1
• The report should include sub headings. You may choose to include tables and diagrams (as appropriate) to
support your discussion.
• Your discussion should be underpinned with relevant theoretical principles.
• You may use well-chosen examples from an organisation you know well or have researched.
• Please refer to the indicative content for each assessment criteria (AC) outlined in the unit specification.
CMI 502 Page 5 of 7 Version 1
» APPROACHES TO ACHIEVING A BALANCE OF SKILLS AND EXPERIENCE IN TEAMS
Organisational success is realised when teams achieve their objectives. This assessment task has been written to
enable managers to evidence their understanding of how to evaluate team capabilities, the recruitment processes
for achieving a balanced team, and the learning and development activities (including coaching and mentoring)
which support team success.
» SCENARIO
You have been asked to manage a new department responsible for human resources and payroll. This function had
previously been outsourced to another organisation.
A number of team members have been recruited from within the organisation to fulfil administrative and team leader
roles, however, the team is not yet at full capacity.
One of your first tasks is to assess the current and future capabilities of the team to identify vacancies for qualified
staff.
You then need to ensure team members are equipped with the knowledge and skills to work effectively in the
department.
You have been given approval from the senior management team to recruit team members, as well as a budget for
targeted learning and development activities (including coaching and mentoring) to support the team to achieve its
goals.
» TASK 2
Basing your response on the scenario given above or an organisation you know well or have researched, write a
report entitled ‘Approaches to achieving a balance of skills and experience in a team’.
To complete the report you are required to:
i. Evaluate techniques that can be used for assessing current and future capabilities and requirements of a team
(AC2.1)
ii. Analyse a process for recruiting team members (AC2.2)
iii. Assess the factors which will impact on the learning and development activities selected for individuals and
teams (AC2.3)
iv. Examine the use of coaching and mentoring models to support team development (AC2.4)
Guidance for completion of Task 2
• The report should include sub headings. You may choose to include tables and diagrams (as appropriate) to
support your discussion.
• Your discussion should be underpinned with relevant theoretical principles.
• You are encouraged to consider the use of well-chosen examples from an organisation you know well or have
researched.
• Please refer to the indicative content for each assessment criteria (AC) outlined in the unit specification.
CMI 502 Page 6 of 7 Version 1
» TECHNIQUES FOR LEADING INDIVIDUALS AND TEAMS TO ACHIEVE SUCCESS
The ability to develop a high performing team is an aspiration that can be achieved if the foundation for monitoring
and managing individual and team performance is in place.
This assessment task will enable managers to discuss methods for monitoring and managing team performance
and evidence how good practice approaches and motivational techniques can be used to optimise team
performance.
» TASK 3a
From the list shown below, write an account discussing THREE (3) methods that can be used for monitoring and
managing individual and team performance (AC3.1).
HR systems and processes Internal and external quality
standards
Audit
Customer feedback, opinions and
reviews
SMART objectives Key performance indicators (KPIs)
Scorecards (e.g. Balanced
Scorecard, Kaplan and Norton, 1992)
Error rates Output
Benchmarks and targets Service level agreements (SLAs) Speed of response
Structured performance reviews 180o
/360 o
feedback Disciplinary procedures
» TASK 3b
Using examples, write an account on the approaches and techniques that can be used to lead individuals and
teams to success. To complete the account:
i. Evaluate good practice approaches which can be used for enabling and supporting high performing teams
(AC3.2)
ii. Analyse motivational techniques that can be used to create high performing teams (AC3.3)
Guidance for completion of Tasks 3a and b
• The account should include sub headings. You may choose to include tables and diagrams (as appropriate).
• You are encouraged to undertake independent research on theoretical principles/models and organisational
frameworks and approaches for leading individuals and teams to success.
• You are encouraged to consider the use of well chosen examples from an organisation you know well or have
researched.
• Refer to the indicative content for each assessment criteria (AC) outlined in the unit specification.
CMI 502 Page 7 of 7 Version 1
» ASSESSMENT GUIDANCE
Refer Pass
• The submission is incomplete
• Tasks are incomplete
• Not all assessment criteria have been met
• No examples are used or the examples given do not
match the requirements of the assessment criteria
• Evidence is
• Unclear
• Technically incorrect or inaccurate
• Biased
• Unprofessional language
• Poorly structured and presented
• Ideas are under-developed
• Lacks sufficient detail to show understanding of
the topic
• The application of different perspectives, approaches
or schools of thought is unclear or inappropriate
• Little or no evaluation of evidence has taken place
• The ability to make judgments and solve complex
problems has not been evidenced
• Evidence is not directly attributable to the learner
• External sources of information are not
acknowledged
• Work based evidence or artefacts (e.g planning
documents or presentation slides) do not meet the
requirements of the assessment criteria and are not
current (within 5 years)
• All tasks have been completed
• All assessment criteria have been met
• Examples given are well chosen and match the
requirements of the assessment criteria
• Evidence is
• Well written and presented
• Contains a breadth of examples
• Accurate
• Current (e.g. use of up to date legislation)
• Authentic
• Inclusive
• Coherent
• Credible
• Technically correct
• Evidence shows understanding and application of
different perspectives, approaches or schools of
thought and the reasoning behind them.
• Evidence shows the learners ability to evaluate
evidence and solve problems to achieve set
outcomes.
• Evidence used from external sources has been
correctly referenced
• Evidence is directly attributable to the learner
• Work based evidence or artefacts (e.g planning
documents or presentation slides) match the
requirements of the assessment criteria and are
current (within 5 years)
TO GET THIS OR ANY OTHER ASSIGNMENT DONE FOR YOU FROM SCRATCH, PLACE A NEW ORDER HERE
