A friend of yours owns a speed shop for Toyota and Lexus with a focus on selling performance-enhancing kits, dynamometer testing and tuning services, and support for the do-it-yourself enthusiasts. She loves using computers to solve problems, has created many computer-driven custom solutions, and wants to enhance her business by offering detailed hands-on online training, how-to-videos, and support services for each of the high-profit high-volume kits her firm sells. She would like you to produce two recommendations: an in-house solution and an out-sourced solution, both tailored to her firm so she can make an informed choice. Keep it brief, she doesn’t have much time.
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