Internal Communication and Team Performance at Australian Hotel-Proofread

Internal Communication and Team Performance at Australian Hotel-Proofread 150 150 Affordable Capstone Projects Written from Scratch

Internal Communication and Team Performance at Australian Hotels


The thesis research proposal focuses on the relationship between internal communication and team performance in event management at Australian Hotels. The proposal constitutes the introduction part, literature review, objective, methodology, results, and conclusion..During the survey, the researcher uses a survey company to conduct and collect filled questionnaires from the target respondent hotel. The methodology for the study entailed the quantitative research method whereby quantitative data was collected and questionnaires developed for the targeted respondents. The research shows that internal communication ensures clearly defined roles and responsibility to the employees; this enabled the working staff to adhere to set work ethics and rules, focus on service delivery, accountable, measure the achievement and progress of their colleagues as well as celebrate team success Effective team communication builds interrelation and increases the employee’s skills. Teamwork promotes good problem-solving skills and motivates the employees towards achieving a common goal hence increased productivity and long-term results of an organization.








Today’s business environment remains competitive and constantly changing; only those who invest in developing the internal communications become successful and enjoy added advantage of committed and engaged employees. With regards to communication and team performance in event hotel management, the literature review has identified various gaps following the recent research studies done. The previous studies were focused mainly on public sector businesses without paying attention to both internal communication systems and effectiveness of the team work (BECA, 2015). To achieve better results, it is essential to understand the relationship between team performance and internal communication from the hotel event management perspective (Acas, 2017). Despite differences in the structure of the team and employees’ needs, previous studies have failed to be industry specific and do not focus on the models that define the relationship between the internal communication and team performance. The previous studies outlined inadequate information on the impact of internal communication systems on the motivation of the team and leadership in the management sector.

The thesis research proposal focuses on the relationship between internal communication and team performance in event management at Australian Hotels. As part of the requirement for the master’s program, quantitative study involving the collection and analysis of an online survey of 345 participants will be conducted from several hotels in Australia. Non-managerial team members will direct the research work by use of questionnaires while the qualitative research approach will use the semi-structured interviews with top event personnel management to help realize an insight about the impact and relationship between internal communication system, leadership, and motivation.


Research Objectives and Approach

  1. To explore the role of internal communication in different departments of the hotel.
  2. To explore the relationship between internal communication and team performance.
  • To establish how team communication influences team-working environment.

Research Questions

The research questions that were addressed in this research study include:

  1. How does team communication influence the team working environment?
  2. How does team communication influence teamwork effectiveness?
  • How does team role clarity influence problem-solving and decision-making processes?
  1. How does team communication affect interdepartmental working?
  2. How does role clarity affect interdepartmental working?
  3. How does team performance affect the business result of the hotel?
  • How does internal communication affect the success of the company?


Literature Review

Over the past years,there has been a rapid growth of Australian event industries that has attracted more business investment yearly thus generating more revenue in the hospitality sector.The 2013-2014 Australian financial year received $23.1 billion from events as depicted by the Business Events Study that was released in 2015, February. Also, in 2014 the Association of Australian Convention Bureau stated the need to support the hotel industry to increase international competition (Bharadwaj, 2014). Based on the Australian context of hotels, there is no evidence that demonstrates the relationship between team performance and internal communication(BECA, 2015). However, in order to accomplish the organizational goals, team performance in business events should be highly valued as well as understanding its relationship with the internal communication.

The business events that have contributed towards the Australian economy include:

  • Event management

Event management entails audience recognition, brand study, logistics planning, and technical coordination before event launch.Several approaches and platforms have been created to advertise events on the internet to boost global business events in Australia. It is realised that having better connection of communication among hotel department ensures efficient and effective transmission of information (Berg & Holtbrügge, 2010).The catering manager supervises internal event operations and other business events ranging from sports events, cultural, and festival. Such events are huge contributors to the Australian economy .

  • Teamwork

managers in global businesses strive to promote team work in their organizations to realize more long-term results.Teamwork enhances learning and skill development among members due to their interaction with the environment towards achieving a common goal. The team members are required to be flexible to adapt to operating environments for the realization of a common goal (Bayrak & Adan, 2015). Teamwork improvises product quality and increases the business competitiveness of an organization as it improves the business productivity and embraces any technological advancement opportunities (Barrows et al., 2012). Hence it promotes organizational cohesion, effective communication, learning, and good problem-solving abilities.

  • Team performance

Team performance is measured by factors like the working environment, support of the employer, and the organizational culture. It alters the effectiveness of a given group such that those teams that have agreeable and extrovert members perform effectively and efficiently than those having poor levels of performance. Team performance is essential to all levels of the organization as it determines the outcome of the event being organized (Baines et al., 2004). Factors that determine team performance are level of training, skills of the employees, organizational communication, existing culture, and organizational planning. Australian hotels have used models like the input-process-output (IPO) model to strengthen their social relationship and illustrate the members’ roles (Bakanauskienė et al., 2015). Interdependence helps the Australian hotels to realize team performance and achieve a significant fiscal measure.

  • Internal communication

Internal communication involves exchanging of ideas, information, and feelings to achieve a common objective.Lack of effective communication channels creates ambiguity causing unfavorable business organization and job dissatisfaction (Allen et al., 2012). Internal communication in a team affects its members’ performance, and it varies depending on the individual position in an organization.The internal organization aims at uniting the knowledge and experience of managers and hotel employees to deal with a common problem at a specified time (Aubke et al., 2014). Therefore, internal communication should not hinder the organization performance in any manner, but instead, it should lead to good interrelation and creation of more organization links.

The active internal communication for cumulative the economic and complete routine of a business organization can be represented as below:


The importance of effective internal communication can be illustrated using the “Hierarchy of Effective Communication” as shown below:



Quantitative research method was employed whereby quantitative data collection was administered,and research questionnaires developed. Before finalizing and administering the research survey during data collection, the CQU Human Research ethics were obtained. Awareness of the purpose of the study to all respondents while maintaining the confidentiality of the research conduct was of primary concern. In the research, an online third-party Web Survey company was used to distribute questionnaires to five-star Australian hotels. Hotels with at least 100 guests’ rooms and holds events like conferences, weddings, and meetings were selected. The research targets large hotels because more people can complete a large number of questionnaires. A survey company was used to obtain permission to conduct the study by first writing a formal letter containing introduction of the research study and addressing it to the HR department and senior management of the hotels under study. Upon acceptance by the hotels to participate in the survey, the survey company sends an email link to the HR department of each hotel who then forwarded it to all employees and departmental managers. The filled questionnaires were then sent back to the survey company who then forwarded it to the researchers for analysis.

During the development of the questionnaire, the survey research information was defined precisely from 25 participants across various hotels of English speaking countries in Australia. The internal communication questionnaire had survey instruments distributed to event team participants during March-May 2016. Various degrees of agreements was used for survey responses based on internal dimensions such as communication channel, team communication, and role clarity. The dimensions were important in such away that people were understood on how they communicated and contributed to the flow of information. In team performance questionnaire, aspects considered during the formulation of the questionnaires were a team working environment, teamwork effectiveness, problem-solving and decision making, and interdepartmental working. Also, demographic questions were included in the survey whereby the respondents were asked about their gender, age, education level, and nature of their employment (Bhatia & Bremner, 2014).

Current work and preliminary result

Questionnaire response rate of targeted respondents was as shown below:

The response rate to the online survey

Respondents Targeted Percentage
Targeted responses 516 100%
Obtained responses 345 66.8%
Refused to participate 140 27.1%
Invalid responses 31 6.0%

The demographic profile of respondents surveyed had 57.8% female and 42.2% male respondents, education level, 6.1% of respondents possessed an advanced diploma, 48.7% were bachelor degree holders, 37.1% had graduated with a certificate while the rest 7.2% were masters graduate (Allen et al., 2010).


Effective team communication influences the working environment of employees such that it builds interrelation and increased the employee’s skills. Teamwork promotes productivity and long-term results of an organization; the group members demonstrated good problem-solving skills and were motivated towards achieving a common goal. Teamwork increased members’ confidence as well as making them adhere to the company’s ethics. Through internal communication employees have clearly defined roles and responsibility; hence understand each other’s duties and can resolve internal differences without blames and make effective decisions by involving appropriate people in the process. Therefore, from the study the objectives were achieved such that the role of internal communication in relation to team performance and team working environment was realized.






















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