Managing Client Relationships

Managing Client Relationships 150 150 Affordable Capstone Projects Written from Scratch

Deakin’s Bachelor of Commerce and MBA are internationally EPAS accredited.
Deakin Business School is accredited by AACSB.
MAA728 – Managing Client Relationships
Trimester 2, 2018
Assessment 1 – Written Report
DUE DATE AND TIME: 9:00am AEST, Monday 20 August 2018
PERCENTAGE OF FINAL GRADE: This assessment is worth a total of 30% of the overall marks:
Learning Outcome Details
Unit Learning Outcome (ULO)
Graduate Learning Outcome (GLO)
ULO 1: Critically draw upon the theoretical knowledge of the psychology of client engagement in the financial services context to design effective strategies for engaging a variety of clients.
GLO1: Discipline-specific knowledge and capabilities
ULO 2: Demonstrate advanced interpersonal and networking skills to communicate effectively (verbal and non-verbal) with clients and peers.
GLO2: Communication
ULO 3: Develop strategies for holding difficult conversations with clients and peers.
GLO2: Communication
GLO5: Problem solving
ULO 3: Adapt sound judgment when engaging in ethical practice and display professional standards reflecting responsible and sustainable practices.
GLO8: Global citizenship
Please read these instructions carefully:
1. Please monitor CloudDeakin for any instructions/announcements.
2. Assignments that do not comply with the submission requirements will not be assessed.
3. This assignment can be completed either as an individual or a group of 2 or 3 individuals. You are responsible for forming or joining a group.
4. You may form a group with either or both campus based and cloud located students.
5. All group members receive the same mark. If a group member is inactive, then the active members of the group should remove the inactive member from their group, and notify the inactive member of his/her removal.
6. A marking rubric is available on CloudDeakin which clearly outlines the expectations and requirements of each task.
Page 2 of 3
Submission Instructions
ONE electronic copy only of the assignment per individual / group must be submitted via
You must keep a backup copy of every assignment you submit, until the marked assignment has been
returned to you. In the unlikely event that one of your assignments is misplaced, you will need to
submit your backup copy.
Any work you submit may be checked by electronic or other means for the purposes of detecting
collusion and/or plagiarism.
When you are required to submit an assignment through your CloudDeakin unit site, you will receive
an email to your Deakin email address confirming that it has been submitted. You should check that
you can see your assignment in the Submissions view of the Assignment dropbox folder after
upload, and check for, and keep, the email receipt for the submission.
Assessment Feedback:
Students who submit their work by the due date will receive feedback on their assessment task via
CloudDeakin within 15 business days. Students will also be encouraged to discuss their assignments
with academic staff.
• Penalties for late submission: The following marking penalties will apply if you submit an
assessment task after the due date without an approved extension: 5% will be deducted from
available marks for each day up to five days, and work that is submitted more than five days after
the due date will not be marked. You will receive 0% for the task. ‘Day’ means working day for
paper submissions and calendar day for electronic submissions. The Unit Chair may refuse to
accept a late submission where it is unreasonable or impracticable to assess the task after the
due date.
• For more information about academic misconduct, special consideration, extensions, and
assessment feedback, please refer to the document Your rights and responsibilities as a student
in this Unit in the first folder next to the Unit Guide of the Resources area in the CloudDeakin unit
Page 3 of 3
Written Report: FASEA Professional Year Consultation Submission
The Corporations Amendment (Professional Standards of Financial Advisers) Act 2017 establishes a
new education and professional standards framework for the financial planning profession.
The new requirements will commence on 1 January 2019. From this date, new advisers will be
required to hold a relevant degree before they are eligible to undertake a professional year and to
sit a registration exam. Existing advisers will have two years, until 1 January 2021, to pass the
registration exam and five years, until 1 January 2024, to reach a standard equivalent to a degree.
All financial advisers, both new and existing, will be required to undertake Continuing Professional
Development (from 1 January 2019), and be subject to a Code of Ethics. The Code of Ethics will
commence on 1 January 2020, with all advisers being required to adhere to the code from that day
The new Financial Adviser Standards and Ethics Authority (FASEA) ( will be
responsible for governing the conduct of professionals in the financial advice sector, by establishing
mandatory education and ongoing professional development requirements, approving and
administering an industry exam, and setting the Code of Ethics that all advisers will be required to
adhere to.
As part of its role, FASEA is permitted to undergo consultation with the financial advice community,
to request development input as well as feedback on draft standards.
You are required to write a submission to FASEA addressing the requirements of the new Professional
Year. Your report should include the following:
a) Define the purpose of a Professional Year in contributing to the overall objectives of the
Corporations Amendment (Professional Standards of Financial Advisers) Act 2017.
b) Identify the professional experience requirements prior to entry into the accounting, legal
and medical professions in Australia.
c) Critically evaluate and compare the difference in the structure and supervision requirements
of existing professional experience requirements, and their likely effectiveness in achieving
your defined purpose.
d) Outline your recommendations to FASEA on what the structure and supervision requirements
of the new Professional Year for financial advisers should be.
Your written report should be between 2,500 and 3,000 words in length, with all sources correctly
acknowledged using the Harvard style of referencing.