Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
- Save a copy of this document, either onto your computer or USB drive.
- Work through your Assessment, remembering to save your work regularly
- When you’ve finished, print out a copy to keep for reference
- Then, go to vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 17 pages and is made up of 5 parts.
Name:
Part 1: Understand the importance of effective communication
This part will help you to evidence Learning Outcome 1: Understand the importance of effective communication
| Learning objective | Place in Assessment |
| 1.1 Explain why effective communication is important in healthcare settings | Question 1 Page 1 |
| 1.2 Describe the range of people healthcare workers might communicate with during work activities | Question 2 Page 2 |
1.3 Describe how communication can affect:
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Question 3a,b&c Page 2-3 |
| 1.4 Explain how effective communication can improve the experience of those accessing healthcare services | Question 4 Page 3 |
- Inside the box below, explain why it is important to communicate effectively in healthcare settings. [1.1]
- Using the table below, describe the range of people you might communicate with during your work in the health sector.
Include 5 different examples. For each person you identify, include a description of a situation when you would need to communicate with them and the most appropriate form of communication to use in each situation. [1.2]
| Type of person | Situation | Appropriate form of communication |
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- In the boxes describe how communication can affect the following:
3a. Relationships with colleagues [1.3]
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3b. Relationships with individuals accessing healthcare services [1.3]
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3c. Outcome of care for an individual accessing healthcare services [1.3]
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- Use the box below to explain how effective communication can improve the experience of a patient accessing a healthcare service. [1.4]
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Now that you have completed part 1 of your Assessment, remember to save the work you have done so far – you will need to send your work to your tutor for marking once you have completed all 5 parts of this Assessment.
Part 2: Understand how to meet the communication needs of individuals
This part will help you to evidence Learning Outcome 2: Understand how to meet the communication needs of individuals
| Learning objective | Place in Assessment |
| 2.1 Give examples of factors that can affect communication with individuals accessing healthcare services | Question 1 Page 4 |
| 2.2 Describe ways to discover an individual’s communication needs and preferences | Question 2 Page 4 |
| 2.3 Explain how different communication methods could be used to meet an individual’s communication needs and preferences | Question 3 Page 5 |
| 2.4 Describe how to check that communication has been understood | Question 4 Page 5 |
- List examples of factors that could affect communication with people accessing healthcare services. [2.1]
| Factor
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How communication is affected |
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- Inside the box below, describe ways you could discover an individual’s communication needs and preferences. [2.2]
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- Complete the table to explain how various communication methods could be used to meet different needs and preferences of healthcare service users. [2.3]
| Individual’s needs and preferences | Suitable communication method |
| A service user with hearing difficulties
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| Patient with dementia
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| A shy 5-year-old child
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| Patients in a crowded waiting room
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- Describe four ways that you could check that communication has been understood by an individual. [2.4]
| Ways to check that communication has been understood |
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Now that you have completed part 2 of your Assessment, remember to save the work you have done so far – you will need to send your work to your tutor for marking once you have completed all 5 parts of this Assessment.
Part 3: Understand how to promote effective communication
This part will help you to evidence Learning Outcome 3: Understand how to promote effective communication
| Learning objective | Place in Assessment |
| 3.1 Give examples of ways to use verbal and non-verbal communication | Question 1 Page 7 |
| 3.2 Describe barriers to communication | Question 2 Page 7 |
| 3.3 Suggest ways to overcome barriers to communication | Question 3 Page 8 |
- Use the box below to give examples of verbal and non-verbal communication.
Identify two types of verbal and non-verbal communication and briefly describe how they can be used effectively in the right-hand column. [3.1]
| Verbal
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Way to use it effectively
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| Non-verbal
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- In the right-hand column, describe the different barriers to communication in terms of: [3.2]
| Environmental barriers
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| Social barriers
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| Personal barriers
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- Read through the scenarios below and, for each one, suggest ways in which the barriers to communication can be overcome. [3.3]
Scenario 1: A patient has arrived for an appointment at a GP surgery and so immediately visits the reception to be checked in. The patient does not speak English as first language and he is struggling to communicate that he is running a few minutes late. As a result, he is worried that he has missed his appointment slot altogether.
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Scenario 2: A health visitor, Shobna, has an appointment with Sue, an elderly patient who is hard of hearing and has her TV playing at a very high volume. Shobna struggles to communicate her concerns about the patient’s dietary habits and overall health because of the loud noise.
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Scenario 3: A patient confronts a receptionist as they have waited over an hour to be seen by a doctor. As a result, the patient is now late in returning to work and may receive a warning from their employer because they have been recently arriving late on a regular basis.
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Now that you have completed part 3 of your Assessment, remember to save the work you have done so far – you will need to send your work to your tutor for marking once you have completed all 5 parts of this Assessment.
Part 4: Understand how to maintain accurate and complete records
This part will help you to evidence Learning Outcome 4: Understand how to maintain accurate and complete records
| Learning objective | Place in Assessment |
| 4.1 Explain how to report and record work activities | Question 1 Page 10 |
| 4.2 Explain the importance of accurate record keeping | Question 2 Page 11 |
| 4.3 Outline what actions to take when there are concerns over the recording, storing or sharing of information | Question 3 Page 12 |
- Explain how to report and record the following work activities in relation to patients/service users or customers. Add one more example of your own to the table. [4.1]
| Work activity | Explain how to report it |
| A patient slips on a wet floor on the hospital ward where you work.
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| You work in a GPs’ surgery and discover that one of the fire alarms is faulty.
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| A patient sends a letter of complaint about the length of time they had to wait for their appointment at the clinic where you work.
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| Your own example:
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- Take a look at this client record then explain the importance of accurate record keeping in terms of it being: [4.2]
- Up-to-date
- Timely
- Understandable
- Legible
- Respectful
- Signed and dated
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Sunny Vale Care Home Ltd, Derbyshire
Date:
Carer name: DSmith
Client name:
Notes: I cheked on Suzamme yesterday morning, she’s not right,says she’s got belly ache or something. She left most of her food and ain’t drinking her flooids, so I gave the spare food to George. I reckon all she needs is to go to the toilet for a number 2 – should sort her right out. She wet herself yesterday after I got her dressed, but she had nt clean undies. I put some of Florecnece’s knicks on her – it’s alright cos Flo don’t know what day it is, bless her! She also lost her meds again – couldn’t find them yesterday.
Signature:
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Now use the box below to write your explanation.
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- In the right-hand column of the table, explain what actions should be taken if concerns are raised over the following: [4.3]
| Recording of information
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| Storing of information
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| Sharing of information
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Now that you have completed part 4 of your Assessment, remember to save the work you have done so far – you will need to send your work to your tutor for marking once you have completed all 5 parts of this Assessment.
Part 5: Understand how to maintain confidentiality
This part will help you to evidence Learning Outcome 5: Understand how to maintain confidentiality
| Learning objective | Place in Assessment |
| 5.1 Describe what confidentiality means in relation to the role of a healthcare worker | Question 1 Page 14 |
| 5.2 Explain why it is important to maintain confidentiality | Question 2 Page 14 |
| 5.3 Explain how to maintain confidentiality when sharing information | Question 3 Page 15 |
| 5.4 Give examples of situations where confidential information may need to be shared with others | Question 4 Page 15 |
| 5.5 Outline the relevant guidelines and legislation that affect how information is shared | Question 5&6 Page 16 |
- Using a health role as an example, describe what confidentiality means in relation to a healthcare role in the box below. [5.1]
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- Explain why it is important to maintain confidentiality. [5.2]
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- Explain how to maintain confidentiality when sharing information. [5.3]
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- Give three examples of when confidential information may need to be shared. You can use any healthcare situation that you know about for your examples. [5.4]
| Example 1
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| Example 2
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| Example 3
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- Which guidelines affect how information is shared within your health sector organisation or one that you are familiar with?
Provide the name of two guidelines below, then outline the effect each guideline has on how information is shared in the right-hand column. [5.5]
| Guideline | How does it affect how information is shared? |
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- In the right hand column, outline relevant guidelines in terms of up-to-date legislation and guidance which affect your work activities in the following areas: [5.5]
| Area | Outline |
| Data protection
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| Codes of practice in relation to confidential information
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| Information sharing policies and guidance
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| Safeguarding adults
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| Safeguarding children and young people
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Have you read through your work? Make sure you check your answers carefully before submitting your Assessment.
Once you have completed all 5 parts of this Assessment, go to www.vision2learn.com. Log in to the platform and send your Assessment to your tutor via your My Study page for marking. Good luck!
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