Your job is to design a flowchart that captures the key elements of how you will handle forthcoming complaints in a way that Flight Centre staff can understand and use to track the process.

Your job is to design a flowchart that captures the key elements of how you will handle forthcoming complaints in a way that Flight Centre staff can understand and use to track the process. 150 150 Affordable Capstone Projects Written from Scratch

Workshop paper 3 – ER: Current Events: This is an analytical paper based on the complaints issuing from flight centre workers. Use the following source as a starting point: Flight Centre workers flood ABC with complaints of bullying, drug use and harassment against travel giant.  Available from: http://www.abc.net.au/news/2018-08-23/flight-centre-workers-complain-bullying,-drug-use/10153778

  1. Organisation background
  2. Stakeholder analysis:
  • List ALL of the stakeholders affected by the claims in this article
  • Select three (3) stakeholder groups from your list and discuss their rights – (either violated or supported) by these claims. What is the ethical basis for each of the 3 stakeholder groups – explain your decision.
  1. Assuming that all of these complaints have been verified as factual, claims by employees in the article appear to contradict claims on the website, and from management, regarding the care for staff/people. These include familial values, wellbeing and rewarding success. Something must be done but turning around a culture of bullying can be an extensive process especially where it is so embedded. To get the staff on board quickly, you need to communicate a genuine commitment to taking complaints seriously, confidentially and expeditiously. Your job is to design a flowchart that captures the key elements of how you will handle forthcoming complaints in a way that Flight Centre staff can understand and use to track the process. Ensure you include a ‘reporting of incident stage’, investigation stage, and outcome reporting stage indicating decision/option points along the way. Your process diagram should be designed so that an inexperienced HR person could follow it without getting into legal hot water.

Hint: At all times consider, when, what who and how.

 

Marking rubric over page


 

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